voidtools crash on startup

[anmac1789]

latest voidtools 1.5a keeps crashing on start up and indexing. What should I do ?

[NotNull]

1. Create a backup of your Everything database
2. Exit Everything completely (right-click the systemtray icon an choose Exit)
3. Start Everything with "c:\path to\Everything64.exe" -debuglog -verbose
4. Wait for the crash to happen\
5.Inspect the last lines of Everything Debug Log-1.5a.txt (it is in your %TEMP% folder) to check for irregularities.

If that gives you no clue: revert to an older Everything version and wait for @void to analyze the debug-log.

[anmac1789]

1. Create a backup of your Everything database
2. Exit Everything completely (right-click the systemtray icon an choose Exit)
3. Start Everything with "c:\path to\Everything64.exe" -debuglog -verbose
4. Wait for the crash to happen\
5.Inspect the last lines of Everything Debug Log-1.5a.txt (it is in your %TEMP% folder) to check for irregularities.

If that gives you no clue: revert to an older Everything version and wait for @void to analyze the debug-log.

How do I create a backup of everything database?

[NotNull]

Just copy it to a different location using Explorer or any other filemanager.

- Enter the followiung in Explorer's address bar and press ENTER

Code: Select all

%LOCALAPPDATA%\Everything

- Copy Everything-1.5a.db to another locatrion, for example your desktop.

[anmac1789]

3. Start Everything with "c:\path to\Everything64.exe" -debuglog -verbose

How do I run with those switches ?

[NotNull]

There are several ways, like pressing the 'Win + R' keyboard shortcut or creating a shortcut to everything64.exe and editing it to include the parameters.

But the way I would do this:
- In Explorer, browse to the folder containing everything64.exe
- In the address bar, type cmd
- press ENTER
- type or paste everything64.exe -debuglog -verbose
- press ENTER

[void]

Please try deleting your Everything database:

• In Windows Explorer, type in the following address and press ENTER.
  %LOCALAPPDATA%\Everything
• Restart Everything.

If the crash persists, could you please send a mini crash dump:

• Please keep the crash dialog open.
• Download Process Explorer from Microsoft:
  https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer
• In Process Explorer, select Everything64.exe (If there is two, select the one using the most memory)
• Right click Everything64.exe and under Create Dump, select Create Mini Dump.
• Choose a filename and click Save.
• Please send this file to support@voidtools.com

Privacy



Could you please send your Help -> Troubleshooting information to support@voidtools.com
(contains what properties are you indexing, etc..)

[anmac1789]

ok so the only thing that solved this problem was if I deleted the everything database. But I still want to know why the database was the cause of the crash ? any plausable explanation for this ?

[void]

There has been bug fixes to the database.

What version did you have previously?



I would need to see the crash dumps to determine the cause of the issue.

[anmac1789]

There has been bug fixes to the database.

What version did you have previously?



I would need to see the crash dumps to determine the cause of the issue.

Previously, I had the 1362 version and it worked fine but then shortly after maybe a day later or something 1363 was released. but, even now, I have a 200 GB zip file mounted with pismo file mounter which mounts the zip file with drive letter A: and I can't see anything inside the DCIM/Camera folder. Here is a screenshot:

Screenshot 2023-12-24 201412.jpg (122.57 KiB) Viewed 1828 times

Screenshot 2023-12-24 201420.jpg (223.93 KiB) Viewed 1828 times

[void]

Please send your Help -> Troubleshooting information to support@voidtools.com

I'll look into the issue.

[anmac1789]

Please send your Help -> Troubleshooting information to support@voidtools.com

I'll look into the issue.

I've sent a mini dump to the email above using my gmail just a few moments ago and I've sent the troubleshooting information as well